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NARVVI

<p id="isPasted" style="box-sizing: border-box; margin-top: 0px; color: rgb(27, 27, 27); font-family: &quot;Playfair Display&quot;, serif; font-size: 15px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">You can choose to receive your refund either as store credit to your NARVVI account or back to the original payment method.<p style="box-sizing: border-box; margin-bottom: 0px; color: rgb(27, 27, 27); font-family: &quot;Playfair Display&quot;, serif; font-size: 15px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">Please note that refunds can take up to 10 working days to show on your account due to varying processing times between payment providers. Please note: Duties &amp; Customs charges cannot be refunded. Your shipping costs will be excluded unless the item is faulty or canceled under the <a href="https://www.net-a-porter.com/gb/en/Help/TermsAndConditions#returns_and_exchanges" style="box-sizing: border-box; color: inherit; text-decoration: none; touch-action: manipulation;" target="_self">ICACRs</a>.<p style="box-sizing: border-box; margin-bottom: 0px; color: rgb(27, 27, 27); font-family: &quot;Playfair Display&quot;, serif; font-size: 15px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"> <p style="box-sizing: border-box; margin-bottom: 0px; color: rgb(27, 27, 27); font-family: &quot;Playfair Display&quot;, serif; font-size: 15px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">You can follow your returns journey by logging into <a href="https://narvvi.com/account/login?return_url=%2Faccount" rel="noopener noreferrer" target="_blank">Your Account</a> or the <a href="https://narvvi.com/a/service/Returns" rel="noopener noreferrer" target="_blank">Returns Portal&#xA0;</a>that you used to make the return. <p style="box-sizing: border-box; margin-bottom: 0px; color: rgb(27, 27, 27); font-family: &quot;Playfair Display&quot;, serif; font-size: 15px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">

You can choose to receive your refund either as store credit to your NARVVI account or back to the original payment method. Please note that refunds can take up to 10 working days to show on your account due to varying processing times between paymen

Receiving a refund

Returns

What are my Delivery Options?

Customs Charges & Taxes

Shipping Restrictions

How to Track your Order

My package is missing, can you help?

Can I change my delivery address?

My order is showing as delivered, but I didn't receive it.

Can I amend or cancel an item from my order?

Does NARVVI deliver to PO Boxes or Military Addresses?

Delivery & Tracking

How can I return my item for a refund?

How do I exchange my item?

Extended Christmas returns

What do I do if I believe an item I purchased is faulty?

Are returns free?

Make a Return

Duties & Taxes

International Returns

Make an International Return

International Orders

How do I care for my NARVVI garments?

How should I wash my NARVVI Sleep Mask?

How do I care for my Hair Accessories?

How should i wash & dry my NARVVI Silk Pillowcase?

Can I iron or Steam my products?

Care Instructions

What is NARVVI?

How do I know my product is working?

Do you use non-toxic dyes?

Are reactions to the Ingredients common?

I think I've had a reaction to a product, what should I do?

Can I use NARVVI whilst pregnant or breastfeeding?

How long do the ingredients last inside the product?

Is NARVVI hypoallergenic?

Do you offer gift wrapping?

Medical Disclaimer

General

Gift Cards

Paying with Klarna

Paying with Clearpay

What payment options are available?

Gift Card Terms & Conditions

Payments & Gift Cards

Receiving a refundUpdated 3 months ago