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Returns

Returns

How can I return my item for a refund?

We hope you love your NARVVI order, but we do understand that sometimes you may want to make changes to your order. We will be happy to accept your item back for return provided that the guidelines outlined below are observed. Please note, this polic

How do I exchange my item?

Subject to stock availability, we will exchange eligible items that are returned to us within 30 days. In cases where we are unable to provide an exchange, we will first offer a credit. The new item will be shipped to you after the returned item has

Extended Christmas returns

Shop with confidence at NARVVI. Any purchased made from December 1st to December 31st can be returned within 45 days. Standard terms apply and excludes sale items.

What do I do if I believe an item I purchased is faulty?

Simply email [email protected] and we’ll look into this for you. When you get in touch with us, please provide your order number and photographs of your item. Please note, returns of faulty items will only be accepted if the goods were faulty when

Receiving a refund

You can choose to receive your refund either as store credit to your NARVVI account or back to the original payment method. Please note that refunds can take up to 10 working days to show on your account due to varying processing times between paymen

Are returns free?

The cost of the return request for online purchases is 2.99 GBP, which will be deducted from your refund. At NARVVI, we are dedicated to transforming the fashion industry into a more sustainable one. Every returned package leaves a trial of emissions

Make a Return

Returns with NARVVI are easy. We know returning your recently bought items can often feel like a pain, but we've worked hard to ensure our returns process is quick and painless. To start the returns process click here. Things you'll need:. Things to