What do I do if I believe an item I purchased is faulty?Updated 9 months ago

Simply email [email protected] and we’ll look into this for you. When you get in touch with us, please provide your order number and photographs of your item. 

Please note, returns of faulty items will only be accepted if the goods were faulty when delivered. We at NARVVI take every effort to quality check your purchase thoroughly for any faults before dispatching.  All items returned as faulty will be inspected on receipt and any items deemed to be subject to fair wear and tear will not be accepted as faulty. Similarly, we cannot accept responsibility for garments that have been damaged during your own misuse, accidently or washing if our wash instructions have not been followed. 

We will replace a faulty item if a replacement is in stock and available. 

If you wish to be sent a replacement, please make your request clear when contacting us about the fault. If we cannot offer you a replacement, you will have the choice of receiving a credit note or a refund to your card to the value of the item at the time of purchase and any shipping costs incurred at the time of sale. 

Please note that refunds can take up to 30 days and are subject to regulations. This does not affect your statutory rights.